Effective Date: 7th of October 2025

Thank you for visiting Kithaus. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website [www.kithausliving.co.uk] or purchase our products.

By using our website, placing an order, or otherwise interacting with Kithaus, you agree to the practices described in this policy.

1. Who We Are

Kithaus (“we”, “us”, “our”) is a UK-based company providing ready-made bedding and bathroom kits for students, accommodation providers, and short-term rentals.

Our website is powered by WooCommerce, which enables us to process orders, payments, and deliveries securely.

2. Information We Collect

We collect personal data to provide and improve our services, to process your orders, and to communicate effectively with you.

2.1 Information You Provide

When you interact with Kithaus, we may collect:

• Full name
• Email address and phone number
• Billing and delivery address
• Payment details (processed securely via our payment partners)
• Account login details (if you register an account)
• Order history and communication preferences
• Any information you provide when contacting customer support or completing forms

We do not store your full card details. All payment information is processed through secure, PCI-compliant payment gateways such as Stripe, PayPal, or Klarna.

2.2 Automatically Collected Information

When you browse our website, we automatically collect:

• Device type, browser, and operating system
• IP address and approximate location
• Pages visited, time spent, and referring website
• Cookie and tracking data (see Section 5)

This information helps us analyse trends, improve site performance, and personalise your experience.

2.3 Information from Third Parties

We may receive additional information from:

• Payment providers confirming successful transactions
• Delivery partners such as DPD or Royal Mail for order fulfilment updates
• Analytics and advertising platforms such as Google Analytics or Meta
• University or PBSA partners (see Section 3)

3. Data Sharing with Universities, Student Unions, or PBSAs

At Kithaus, we occasionally collaborate with universities, student unions and purpose-built student accommodation (PBSA) providers to make the delivery of your order as seamless as possible.

When you place an order that is linked to a university or student accommodation — for example, by selecting your institution from a drop-down list, by using a unique discount code provided by your university, or by checking out via a university-specific web link — certain order details may be shared with that organisation solely to help coordinate delivery and manage incoming parcels efficiently.

The information that may be shared includes:

• Your full name
• The delivery or on-campus address (if relevant)
• Your student ID number, where this has been supplied

This sharing takes place only when it is directly necessary to complete your delivery or to meet an agreed partnership arrangement.

All data transfers are handled under GDPR-compliant agreements and are based on either our legitimate interest in ensuring accurate delivery logistics or our contractual obligation to fulfil your order.

Your details are never shared with these organisations for marketing purposes unless you have expressly given consent.

4. How We Use Your Information

We use your personal data to:

• Provide you with the products or services you have requested
• Process transactions, including billing and order fulfilment
• Contact you about orders, deliveries, or necessary updates
• Improve our website, services, and customer experience
• Contact you for feedback on your experience
• Notify you about important changes or developments to our website or services
• Send marketing communications (only where you have opted in)
• Prevent fraud, ensure security, and comply with legal obligations

5. Cookies and Tracking Technologies

Kithaus uses cookies and similar technologies to:

• Remember items in your basket and keep you signed in
• Understand how visitors use our website
• Improve site performance and user experience
• Deliver relevant advertising (where you’ve consented)

Types of cookies we use include:

• Essential cookies – required for site functionality (e.g. checkout)
• Performance cookies – help us analyse traffic and improve the site
• Functional cookies – remember preferences such as language or location
• Advertising cookies – used for marketing and retargeting campaigns

You can manage or disable cookies via your browser settings. Please note that disabling certain cookies may affect site functionality.

6. Legal Basis for Processing (UK GDPR)

We process personal data under the following lawful bases:

• Contractual necessity – to process and deliver your order
• Consent – for marketing or optional cookies
• Legitimate interests – to improve our services and prevent fraud
• Legal obligation – to comply with accounting and tax requirements

7. How We Share Your Information

We may share your data with:

• Payment providers (PayPal, Stripe, Klarna)
• Delivery couriers (DPD, Royal Mail)
• IT and hosting providers who support our website
• Email and marketing platforms (e.g. Mailchimp)
• Analytics and advertising partners (Google, Meta, TikTok)

All partners are carefully selected and required to handle data securely and in compliance with GDPR.

We do not sell your personal data to any third parties.

8. Data Retention

We keep your personal data only as long as necessary:

• Order records – up to 7 years (for legal and tax compliance)
• Marketing data – until you unsubscribe or withdraw consent
• Inactive accounts – deleted after 24 months of inactivity

You may request deletion sooner (see Section 10).

9. International Transfers

Some of our service providers may transfer and store data outside the UK or EEA (for example, in the United States).

Where this occurs, we ensure your data is protected through Standard Contractual Clauses (SCCs) or equivalent safeguards in accordance with UK GDPR.

10. Your Rights

• Under the UK GDPR, you have the right to:
• Access – request a copy of your personal data
• Rectify – correct inaccurate or incomplete information
• Erase – request deletion (“Right to be Forgotten”)
• Restrict – limit how we process your data
• Portability – receive your data in a machine-readable format
• Object – to direct marketing or processing based on legitimate interests
• Withdraw consent – at any time where processing is based on consent

To exercise any of these rights, please contact us at:

support@kithausliving.co.uk

We will respond within 30 days in accordance with UK GDPR requirements.

11. Security

We use appropriate technical and organisational measures to protect your data, including:

• Encrypted transactions via SSL certificates
• Secure servers and restricted system access
• Regular software updates and data backups
• Compliance with PCI-DSS payment standards
• While no online platform is entirely risk-free, we continually review and enhance our security practices.

12. Marketing Preferences

If you subscribe to Kithaus updates or tick “Join our mailing list” at checkout, we’ll occasionally send emails about new products, promotions, or events.

You can unsubscribe at any time using the link in any email or by contacting support@kithausliving.co.uk.

13. Third-Party Links

Our website may contain links to third-party sites (e.g. universities, accommodation partners, social media).

We are not responsible for their privacy practices and recommend reviewing their policies before sharing personal data.

14. Changes to This Policy

We may update this policy occasionally to reflect changes in regulations or our practices.

The revised version will be posted on our website with an updated “Effective Date”.

Significant updates may also be communicated by email or a site notice.

15. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

KithausLiving Ltd

Registered in England & Wales

📍 41 Mere Lane Rochdale OL11 3TD

📧 support@kithausliving.co.uk

🌐 www.kithausliving.co.uk